In this course you will learn the main concepts and operation of a hostel reception to prepare you to act in the challenging activity of Lead Receptionist.In addition to concepts related to reception, you will also have an overview of the general functioning of the other departments of the hostels, to understand their activities.Among the concepts presented are the difference between the types of hostels, the differences between the types of customers, check-in procedures, checkout, walk-in, overbooking, etc.
Curso de Recepcionista Líder
